firefox won't work with E-Trade Bond Trade system...help.
I can get into and use the E-Trade site but as soon as I go to the Bond Trade area the system sends me back to the log-in page. Every thing else works as it should. E-Trade says I must use Internet Explorer to use the Bond trade section. The Bond Trade code seemed to work fine until several weeks ago when it started to work intermittently and then it stopped all together last week. I would rather not have to go back to Internet Explorer and all of it's problems. Thanks, Bill D
duplicated: https://support.mozilla.org/questions/980021
Modified by Andrew
All Replies (4)
Bill,
This could be an issue specific to the E-trade Bond website. To help narrow the issue down, having some logs of the login will be helpful. But before we go that route, are you ok to install the user-agent switcher addon to see if by using Firefox and switching the user-agent to IE, you will be able to view the page.
If that doesn't work, we will need more investigation. Also, as you are a customer of the E-trade site, I will request you to raise a request with them to support Firefox, given that Firefox is a very widely used browser.
Thank you
When a site works normally for a long time and suddenly starts acting up, it could be due to change in Firefox or in an add-on, or a "stuck" file in the cache or a corrupted cookie.
To address the latter two, try clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
One way to quickly rule out extensions as a potential problem is to test the site in Firefox's Safe Mode and see whether you have the same issue.
Safe Mode a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode" (not Reset)
Any difference?
This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).
If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.