I've now posted a specific question for FX 33 here https://support.mozilla.org/en-US/questions/1010426 relating to this issue

They may have solved it for FF30 but it is still wrong for FF31 beta & 11.0.7.79 plug in. I am surprised it is taking so long to match the version with the check.

How about OSX 10.9.4? I still get the ?Research baloon when I check to see if my plugins are up to date(NPAPI 11-0-07)

si tienes firefox 31.0 funciona correctamente ver los plugins actualizados. Adobe Acrobat actualizado 11.0.7.79

This would be helpful if I could understand it.

Adobe Acrobat NPAPI plug-in version 11.0.07. When I click to see if my plug-ins are up to date, I get the Baloon "Research" and "unknown". I'm not the only one with this problem...Using Mac OSX 10.9.4

There's a pointer to an explanation earlier in the thread; the explanation says: Adobe Acrobat NPAPI Plug-in has been blocked for your protection. ... Users are strongly encouraged to disable the problematic add-on or plugin, but may choose to continue using it if they accept the risks described.

HOW does one disable the Adobe Acrobat NPAPI Plug-in??

PS, there's an Apple thread about browsing system files to remove that NPAPI plugin. I don't dare without better advice. Help?

https://discussions.apple.com/thread/5030943?start=0&tstart=0

Hi ankh, how old a version of Java do you have? This would be listed more clearly on the Add-ons page. Either:

• Command+Shift+a (Windows: Ctrl+Shift+a)
• "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins.

If you want to change the status of a plugin, assuming it is not blocked, you can use the selector:

• Always Activate - pages can use the plugin without specific permission
• Ask to Activate - Firefox will prompt you to allow the site to use the plugin
• Never Activate - plugin is disabled and hidden from sites unless you create an exception for a site

Java 7 Update 65

I had the NPAPI thing set already to never activate; figured that "disable" meant something other than that -- now that I know, I removed it from the library folder.

Hi ankh, in the old days it was a Disable/Enable button, but when click-to-play was added, the button was changed so older articles/posts may be obsolete.

I'm having this problem too. I updated to firefox 32.0 and I tried getting the adobe update from their web site since I couldn't get it from firefox. I got up to the point where I was running the download and I kept getting a message that I should connect to the internet. I was connected, so I am at a loss. I would appreciate any help.

hola!! rholom yo tambien tengo este problema y no lo puedo solucionar adobe acrobat 11.0.8.4 y unity player 4.3.5.32006 son vulnerables con la actualizacion de firefox 32.0. PORFAVOR firefox acaba ya este tormento con los plugins. yo aunque sean vulnerables no los voy a desinstalar porque los necesito y si quiere firefox solucionarlo pues que lo solucione y si no quiere pues que no lo solucione pero no me voy a comer el coco porque la actualizacion anterior a esta pase tres dias buscando como actualizarlos y me volvi loca porque no existia ninguna actualizacion y era fallo de firefox. por lo tanto que haga lo que quiera y yo no los voy a desinstalar. teniendo un buen antivirus y anti-spyware estoy tranquila y wot y webutation y avast ect...... saludos.

This method worked. I was able to update from 11.0.7.70 to 11.0.8.4. I had tried using the adobe web site, but one site said I should connect to the internet (I was connected) and so I tried another site and when I double clicked on the download and said yes to letting the download making changes to my computer it seemed to be working but then nothing? Now when I check from the adobe reader ikon it says I have the latest update. FF still says I need to update although it shows I have version 11.0.8.4. Maybe this is a glich? Thank you for the help.

Hi Laura, I saw your email to me but I don't read Spanish. However I got the general idea of your message. Please try updating from the adobe reader ikon as I did- you could see my post about this - it worked. There was a post about this method from someone else on ff help.

hola rholom!! el problema sigue igual pero no te preocupes y te aviso de algun cambio. mira como he visto que no entiendes español hay una extension que se llama S3.Google Translator 3.01 para firefox y traduce la pagina o tambien puedes pasar el mouse y marcar la palabra que no entiendes y te traduce todo todo hasta el ruso, arabe ect.........un saludo.

I was like Rholom I showed the update installed but the tab to the side said I needed to update. I then noticed the bar at the top of the page that had the allow or disallow tabs. When I hit the allow tab the green Up to Date tab appeared.

Okay so...apparently a solution has been found? However, I can't seem to be able to tell what exactly it is. Can someone tell me, in non-technical words, step by step, how to fix the problem?

Hi Laura and rholom, 11.0.8.4 is current, and this shows correctly in Firefox 31 (I haven't updated to 32 yet).

@jscher2000 What exactly is going on, then?