Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Installed firefox on a new computer. Tried to sync, had unknown error, now all bookmarks and customizations are missing.

  • 1 cavab
  • 1 has this problem
  • 7 views
  • Last reply by guigs

RubyStarfire
RubyStarfire
more options

I installed the latest firefox on a new install of Windows 8.1 I tried to sync firefox to my previously synced account and it reported an unknown error. Firefox then let me sync to my previously synced account but bookmarks, extensions, add-ons, and other customizations are all missing.

I installed the latest firefox on a new install of Windows 8.1 I tried to sync firefox to my previously synced account and it reported an unknown error. Firefox then let me sync to my previously synced account but bookmarks, extensions, add-ons, and other customizations are all missing.

All Replies (1)

guigs
guigs
more options

Hi RubyStarfire, In order to jumpstart the sync process please:

  1. remove the account from the browser from the Firefox Menu > Options > Sync
  2. Restart Firefox.
  3. Re-add the account

If this does not sync within 15 minutes please provide any errors that occur in the logs and I would be happy to investigate.

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.