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Can't log into Tweetdeck suddenly. I can log in using Opera

  • 4 cavab
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

tommie
tommie
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I have used Tweetdeck for years. Was permanently logged in. Suddenly today it's asking me to log in but just hangs. Have reset password and am using same password for Twitter as Tweetdeck which is what is recommended.

I tried Opera as an alternative and it's fine. So what happened with Firefox???????? Is there something I should know ??

I have used Tweetdeck for years. Was permanently logged in. Suddenly today it's asking me to log in but just hangs. Have reset password and am using same password for Twitter as Tweetdeck which is what is recommended. I tried Opera as an alternative and it's fine. So what happened with Firefox???????? Is there something I should know ??

All Replies (4)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

tommie
tommie Question owner
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I already did all that before I posted my cry for help.

Firefox is working fine on all other sites. It's just Tweetdeck.

tommie
tommie Question owner
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the safe mode option worked the second time I tried it - thank you - problem solved!!

FredMcD
FredMcD
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Did you turn off Hardware Acceleration? Is normal Firefox working properly?

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.