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SINCE LAST 2 UPDATES A PROGRAM KEEPS STEALING MY HOME PAGE

  • 2 cavab
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

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THIS IS THE PROGRAM THAT CONSTANTLY STEALS MY HOME PAGE: "http://undefined?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=homepage&implementation_id=email_0.0.12" NO MATTER HOW MANY TIMES I DELETE THE ABOVE WEB SITE, AND PUT MY HOME PAGE BACK ON FIREFOX; THAT PROGRAM IS THERE THE NEXT TIME OPEN FIREFOX (VERSION 45)

THIS IS THE PROGRAM THAT CONSTANTLY STEALS MY HOME PAGE: "http://undefined?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=homepage&implementation_id=email_0.0.12" NO MATTER HOW MANY TIMES I DELETE THE ABOVE WEB SITE, AND PUT MY HOME PAGE BACK ON FIREFOX; THAT PROGRAM IS THERE THE NEXT TIME OPEN FIREFOX (VERSION 45)

All Replies (2)

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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

You can use this button to go to the current Firefox profile folder:


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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After the problem is fixed, Bookmark and use this; Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.