Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Can't access or delete a message. Thunderbird immediately becomes unresponsive.

  • 4 cavab
  • 2 have this problem
  • 1 view
  • Last reply by LJConn

LJConn
LJConn
more options

I attempted to forward a message and Thunderbird hung. Forced Thunderbird to close and then reopened. Now when attempting to access or delete this message, Thunderbird immediately becomes unresponsive and I must force a close. Thunderbird works correctly for everything but this one message. It appears that if this message is clicked on, Thunderbird continues the attempt to forward it and becomes unresponsive. The message originated through gMail. Any suggestions on how to get rid of this corrupted message?

I attempted to forward a message and Thunderbird hung. Forced Thunderbird to close and then reopened. Now when attempting to access or delete this message, Thunderbird immediately becomes unresponsive and I must force a close. Thunderbird works correctly for everything but this one message. It appears that if this message is clicked on, Thunderbird continues the attempt to forward it and becomes unresponsive. The message originated through gMail. Any suggestions on how to get rid of this corrupted message?

Chosen solution

What is your anti-virus software?

Read this answer in context 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Seçilmiş Həll

What is your anti-virus software?

LJConn
LJConn Question owner
more options

Anti-virus is System Mechanic System Shield. It appears the message hung during forwarding and the laptop was closed (lid shut) prior to completion.

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

LJConn
LJConn Question owner
more options

Before proceeding with christ1's suggestions I decided to empty all spam and trash folders and try to delete the offending e-mail message one last time. This time I was successful. Once I was able to do this the problem of Thunderbird going to "unresponsive" mode appears to have been corrected. Thanks christ1 for your efforts. I'd like to point out that Thunderbird not responding has occurred once before when the spam and trash folders had a large number of messages. I would suggest that anyone who encounters Thunderbird becoming unresponsive, try emptying the trash and spam folders then "compact" the folders.

Thanks again christ1.