Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashes

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by kkanyi

kkanyi
kkanyi
more options

Firefox updated recently and has crashed since then... haven't been able to open it, even in safe mode. Crash ID: bp-7c1301fe-d530-4700-9da0-651f02170202

Firefox updated recently and has crashed since then... haven't been able to open it, even in safe mode. Crash ID: bp-7c1301fe-d530-4700-9da0-651f02170202

Chosen solution

hi kkanyi, your crash report shows that you have both kaspersky and symantec antivirus products installed on your device. there is probably a conflict between those two...

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Seçilmiş Həll

hi kkanyi, your crash report shows that you have both kaspersky and symantec antivirus products installed on your device. there is probably a conflict between those two...

kkanyi
kkanyi Question owner
more options

Thanks phillipp!!! There was indeed a conflict with one of the antivirus software; took it out and Firefox started without an issue.