Many pages from Xfinity.com not loading correctly.
Pages such as this on the Xfinity website are not showing correctly: https://www.xfinity.com/support/articles/settings-for-the-universal-caller-id-to-tv-app
Instead of text and info on most of the page, it is just blank. If I put that website into any of my other browsers all the info shows up no problem.
Chosen solution
rrsafety said
Instead of text and info on most of the page, it is just blank. If I put that website into any of my other browsers all the info shows up no problem.
Hi,
Do you by any chance have LastPass installed ? If so : would you disable it and see if that will make a difference ?
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I had no problem with the link.
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network.
[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
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rrsafety said
Instead of text and info on most of the page, it is just blank. If I put that website into any of my other browsers all the info shows up no problem.
Hi,
Do you by any chance have LastPass installed ? If so : would you disable it and see if that will make a difference ?
Happy112 said
rrsafety saidInstead of text and info on most of the page, it is just blank. If I put that website into any of my other browsers all the info shows up no problem.Hi,
Do you by any chance have LastPass installed ? If so : would you disable it and see if that will make a difference ?
Wow, it was LastPass. I disabled it and the pages are now loading correctly. Any thoughts on how to have the two work nicely together?
Modified by rrsafety
Contact LastPass support.
rrsafety said
Wow, it was LastPass. I disabled it and the pages are now loading correctly. Any thoughts on how to have the two work nicely together?
You could try to get an answer to that question via their Support Email (under 'More information') :
https://addons.mozilla.org/en-US/firefox/addon/lastpass-password-manager/
I'm glad you got Xfinity loading properly again !