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When I try to access You Tube, I get a list. When I click on Watch video, I get an address wasn't understood

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  • Last reply by FredMcD

Shoebutton
Shoebutton
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When I click from Google search, I get a Youtube list. When I click on "Watch video" from a video on that list, I get an

"The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (rtsp) isn’t associated with any program or is not allowed in this context. 

 You might need to install other software to open this address."

I am not sure how to fix this. Thanks in advance.

When I click from Google search, I get a Youtube list. When I click on "Watch video" from a video on that list, I get an "The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (rtsp) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address." I am not sure how to fix this. Thanks in advance.

All Replies (3)

FredMcD
FredMcD
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Follow these instructions for Google and YouTube.

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Shoebutton
Shoebutton Question owner
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Thank you so much.

I cleared the cookies and the cache and everything is working well.

FredMcD
FredMcD
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I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

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