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How do I download mp4 on firefox download helper? It only gives me MKV files?

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  • 1 has this problem
  • 67 views
  • Last reply by tkatman

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Good morning - I am only given the option to download MKV files on Firefox Download helper. I need .mov or MP4 files. Can you help me please. Terry

Good morning - I am only given the option to download MKV files on Firefox Download helper. I need .mov or MP4 files. Can you help me please. Terry

All Replies (2)

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Hi tkatman, The Video DownloadHelper extension has a FAQ site here: http://www.downloadhelper.net/faq

and a Support Forum here: https://groups.google.com/forum/#!forum/video-downloadhelper-q-and-a

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Hi - I am a novice at this. I need someone to walk me through the process, instead of downloading something else to my computer that doesn't help me. Is it possible to TALK with someone in support, please. Terry