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Some YouTube features non-functional

  • 2 cavab
  • 1 has this problem
  • 16 views
  • Last reply by brawler721

brawler721
brawler721
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YouTube can play videos and load the comment section, but the side bar randomly disappears and when it disappears, it's blank and uninteractable with. When I try to load my profile, check notifications, or share a video, it ends up infinitely loading. Clicking the add to playlist button is unresponsive; when it's clicked, it doesn't work. Tried to delete a playlist, showed the prompt to delete the playlist and when clicked, did not delete the playlist.

Current extensions are uBlock Origin, Dark Reader, and Kapersky Password Manager. Tried deleting cookies, cache, and uninstalling/reinstalling Firefox.

YouTube can play videos and load the comment section, but the side bar randomly disappears and when it disappears, it's blank and uninteractable with. When I try to load my profile, check notifications, or share a video, it ends up infinitely loading. Clicking the add to playlist button is unresponsive; when it's clicked, it doesn't work. Tried to delete a playlist, showed the prompt to delete the playlist and when clicked, did not delete the playlist. Current extensions are uBlock Origin, Dark Reader, and Kapersky Password Manager. Tried deleting cookies, cache, and uninstalling/reinstalling Firefox.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

brawler721
brawler721 Question owner
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I tried all of this, and none of it worked.