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Can't get sync my old data

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  • Last reply by Paul

ayi.soulid
ayi.soulid
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I have two device with same account in firefox android browser. My first device currently have bricked and I lost my data. And then I buy second device and install firefox again. When I have succesfully login and finished sync why my old data like bookmarks, password, and site on my old phone not recover? Please help me

I have two device with same account in firefox android browser. My first device currently have bricked and I lost my data. And then I buy second device and install firefox again. When I have succesfully login and finished sync why my old data like bookmarks, password, and site on my old phone not recover? Please help me

All Replies (1)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.