We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox often will not load

  • 2 cavab
  • 1 has this problem
  • 4 views
  • Last reply by James

Mark Freburg
Mark Freburg
more options

I've done several fresh installs, and although Task Manager shows that Firefox.exe has opened, it does not show an open window on my desktop. Running Windows 10, Webroot Antivirus, and Surfshark VPN. A second, older laptop with the same software is running Firefox perfectly. This just started a week ago after months of running Firefox perfectly.

I've done several fresh installs, and although Task Manager shows that Firefox.exe has opened, it does not show an open window on my desktop. Running Windows 10, Webroot Antivirus, and Surfshark VPN. A second, older laptop with the same software is running Firefox perfectly. This just started a week ago after months of running Firefox perfectly.

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

A lot of users have reported issue with Webroot. https://support.mozilla.org/en-US/questions/1367248

James
James
  • Moderator
  • Top 10 Contributor
more options

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations