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Firefox Crashing on old iMac

Mz. C
Mz. C
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Hi, I have an old mid 2011 iMac running on OS High Sierra 10.13.6. I have updated to the latest version, I restarted my computer, and Firefox crashes suddenly at least a couple of times a week, if not more. Is this a problem that can be fixed or is this just going to be the status quo now?

Thanks for any help or suggestions that may help. Mz. C

Hi, I have an old mid 2011 iMac running on OS High Sierra 10.13.6. I have updated to the latest version, I restarted my computer, and Firefox crashes suddenly at least a couple of times a week, if not more. Is this a problem that can be fixed or is this just going to be the status quo now? Thanks for any help or suggestions that may help. Mz. C

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Mz. C
Mz. C Question owner
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Thanks for your help. I followed your directions and it said I have no crash reports. How do I set Firefox to submit crash reports so I can post that information?

Thanks, Mz. C

Mz. C
Mz. C Question owner
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Sorry, also, no box appears when Firefox crashes. It just vanishes.

willjoe24421
willjoe24421
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If Firefox is still crashing after an update, you can try booting your Mac into Safe Mode. The process is different for Apple silicon and Intel Macs, so you should ensure that you use the method appropriate to your model.

Regards, Will