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account password in thunderbird

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  • 1 has this problem
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  • Last reply by hunterbr

hunterbr
hunterbr
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I have been using 4 email accounts with TB for years now with no problems - 2 use IMAP gmail accounts and two POP mail accounts. In the last week, when I open TB (on a mac OS10.15.7) I am asked to enter the password for these two accounts. I have not changed the passwords for these two accounts anywhere else so I don't know why TB suddenly wants me to enter them. No matter what password I enter here, I am told the login failed and am asked to enter a new password. I enter a new password and go back to being asked for passwords again.

What password is TB looking for? Where is it stored so that I can look for it? When I go to Settings/Privacy and security/Saved passwords only passwords for the two gmail accounts are shown. Where can I find the passwords for the POP Mail Server and how do I reset them?

I have been using 4 email accounts with TB for years now with no problems - 2 use IMAP gmail accounts and two POP mail accounts. In the last week, when I open TB (on a mac OS10.15.7) I am asked to enter the password for these two accounts. I have not changed the passwords for these two accounts anywhere else so I don't know why TB suddenly wants me to enter them. No matter what password I enter here, I am told the login failed and am asked to enter a new password. I enter a new password and go back to being asked for passwords again. What password is TB looking for? Where is it stored so that I can look for it? When I go to Settings/Privacy and security/Saved passwords only passwords for the two gmail accounts are shown. Where can I find the passwords for the POP Mail Server and how do I reset them?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

If you have an anti virus product it might be the problem here.

hunterbr
hunterbr Question owner
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Thanks Matt I have turned my anti-virus (Avast) off, restarted but the usernames which require passwords do not show up in "Saved Passwords". However, some emails for the usernames did download for these usernames but I still get the boxws asking me to enter a new password.