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I cannot upgrade to the 3.6.11.

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  • Last reply by TonyE

Cleta
Cleta
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When I try to upgrade to the 3.6.11, I get a popup that tells me my computor needs to be restarted to complete a previous upgrade of firefox. Then I have the choice of yes or no. If I click no then everything stops and the windows close. If I click yes and reboot I get the message again when I download the upgrade.

I am also unable to uninstall the 3.6 .8 I am using now. I get the same message and cannot go any further.

When I try to upgrade to the 3.6.11, I get a popup that tells me my computor needs to be restarted to complete a previous upgrade of firefox. Then I have the choice of yes or no. If I click no then everything stops and the windows close. If I click yes and reboot I get the message again when I download the upgrade. I am also unable to uninstall the 3.6 .8 I am using now. I get the same message and cannot go any further.

All Replies (1)

TonyE
TonyE
  • Moderator
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This error message can be caused if security software is preventing the Firefox updater from deleting/replacing files or folders in the Firefox installation directory.

A workaround is to manually remove the Firefox installation directory (default location C:\Program Files\Mozilla Firefox\) and then install Firefox again. This will not remove your bookmarks, passwords etc which are stored elsewhere.

Also see the "Software Update not working properly" section at http://kb.mozillazine.org/Software_Update