Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I click a link, Firefox 4 opens a new tab (which I'm fine with) but it will not actually open the link.

  • 3 cavab
  • 6 have this problem
  • 1 view
  • Last reply by cor-el

more options

My previous version of Firefox worked like a charm. Now, any links I click on will open up a new tab, which is fine, but it just says "New Tab", it won't actually open the link that I had clicked on. Firefox IS my default browser. I've checked every setting I can think of to check, but can't find a solution anywhere. I have changed the "system information" below because the issue is on my other computer, which has Firefox 4.0 and Windows Vista

My previous version of Firefox worked like a charm. Now, any links I click on will open up a new tab, which is fine, but it just says "New Tab", it won't actually open the link that I had clicked on. Firefox IS my default browser. I've checked every setting I can think of to check, but can't find a solution anywhere. I have changed the "system information" below because the issue is on my other computer, which has Firefox 4.0 and Windows Vista

All Replies (3)

more options

This issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).


In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)
more options

Thank you, Cor-el. I did as instructed and it seems to have eliminated the problem. I do appreciate you taking the time to reply to my post!

more options

You're welcome.

Can you tell us which extension caused it? --- I see that you have a corrupted user agent that identifies you as Firefox 3.6.16

  • Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 Facicons

You need to reset the UA to the default (pref: general.useragent.override) to avoid problems with extensions or updates.