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Gmail and flash causes firefox to crash on chat initialisation

  • 2 cavab
  • 9 have this problem
  • 7 views
  • Last reply by Som

Som
Som
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Logging into Gmail with firefox 10.0.2, everything loads fine until the chat initialises.

The browser hangs (becomes completely unresponsive) but doesn't crash. Closing the relevant instance of the Flash plugin (11.1.102.62) resolves the problem. Other flash sites work fine, as does Gmail on webkit. Have been experiencing this since the latest update.

Included some crash IDs from earlier today, though I was never prompted for these by the browser.

Logging into Gmail with firefox 10.0.2, everything loads fine until the chat initialises. The browser hangs (becomes completely unresponsive) but doesn't crash. Closing the relevant instance of the Flash plugin (11.1.102.62) resolves the problem. Other flash sites work fine, as does Gmail on webkit. Have been experiencing this since the latest update. Included some crash IDs from earlier today, though I was never prompted for these by the browser.

All Replies (2)

Matt_G
Matt_G
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Hi somscom,

Have you looked at our Flash plugin troubleshooting section? There is a lot of useful information in there that should help you get to the bottom of your issue.

Hopefully this helps!

Som
Som Question owner
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Hi Matt,

Thanks for the suggestion. Yes, I have been through the troubleshooting section.

The title above is a little off, neither the browser nor the flash plugin actually crash, they just hang. No warning screen shows. I've disabled plugins one by one while in safe mode to check for any other conflicts. Flash hardware acceleration is disabled and the debugger version is installed (no runtime errors are occuring in the gmail applet).

This has only been an issue since the 10.0.2 update.

Thanks for your help!

Som.