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Cannot connect to Netflix

  • 3 cavab
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

kvoss
kvoss
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In trying to connect to NETFLIX I get an error message stating that my request cannot be processed at this time and to click a button to got the the NETFLIX home page - but nothing happens, I can get into Netflix using IE - just not FireFox.

In trying to connect to NETFLIX I get an error message stating that my request cannot be processed at this time and to click a button to got the the NETFLIX home page - but nothing happens, I can get into Netflix using IE - just not FireFox.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
kvoss
kvoss Question owner
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I did this and it worked! I then closed the browser, reopened it and was able to connect to Netflix! Thanks

cor-el
cor-el
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  • Top 10 Contributor
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You're welcome