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I cannot get any of the TED talks to play. I also cannot get any of the AOL slide shows to play.

willierough
willierough
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When I go to TED, the talks I try to play show up as blank screens. No video, no audio. On AOL, when I try to play articles and there is a slide show, it never loads. I just get the little rotating loading circle in the middle of the screen, but it never loads.

When I go to TED, the talks I try to play show up as blank screens. No video, no audio. On AOL, when I try to play articles and there is a slide show, it never loads. I just get the little rotating loading circle in the middle of the screen, but it never loads.

All Replies (2)

Microrobot
Microrobot
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Could you see whether you have the same problems in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?