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Can't get rid of popups, have uninstalled and reinstalled 3 times

  • 2 cavab
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

kurtmutchler
kurtmutchler
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keep getting popups all over the place, every mouse click something comes up. Asking me to update Firefox, update media player, fix windows, etc, etc.

keep getting popups all over the place, every mouse click something comes up. Asking me to update Firefox, update media player, fix windows, etc, etc.

All Replies (2)

philipp
philipp
  • Moderator
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hello kurtmutchler, you have various malicious addons present. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

FredMcD
FredMcD
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Go to the Mozilla Add-ons Web Page and find a good pop-up / add blocker.