Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

I uninstalled Kaspersky and now I can't access gmail in firefox

  • 4 отговора
  • 0 имат този проблем
  • 76 изгледи
  • Последен отговор от Sean Wheeler

more options

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

Избрано решение

I had to log out of google and clear all cookies and site data for it, that fixed the problem.

Прочетете този отговор в контекста 👍 0

Всички отговори (4)

more options

Check your Network -> Proxy settings.

Полезно?

more options

TyDraniu said

Check your Network -> Proxy settings.

There were no specific proxy settings. I attempted disabling them, and detecting them automatically, I restarted after making each change and tried again, the issue persists.

Полезно?

more options

If it helps, I think part of the issue is that my Kaspersky extension got removed when I uninstalled Kaspersky, as it no longer shows up on firefox, but I did not specifically remove it from firefox, it just happened as part of the uninstall. I think this issue is tied to that, because it worked fine when the extension was there, and it is clearly still trying to do something that it did when I had the Kaspersky extension, and I don't know how to get it to stop doing that.

Полезно?

more options

Избрано решение

I had to log out of google and clear all cookies and site data for it, that fixed the problem.

Полезно?

Задаване на въпрос

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.