Can't send or receive email
Can't send or receive email since Telstra changed authentication. After an hour on the phone with Telstra they claims settings are correct as I can access through webmail, but not through Thunderbird.
In privacy and settings, Saved password ,Under saved logins nothing appears, ( I did "remove all" as instructed by Telstra but we can't figure our how to add it back.)
Can anyone instruct me how to fix this? Many thanks I appreciate your assistance
Всички отговори (3)
What are the settings in outgoing server (SMTP) shown as? (I do not have a great deal of faith in Telstra support. They told me my problem was with Outlook and I did not even have the software installed.)
There was a time that Telstra was using Microsoft Hotmail/Outlook.com for new Telstra mail accounts and even transferred some of their customers there. Was your email one of them?
The outgoing server is smtp.telstra.com As far as I know the email hasn't been transferred When I try and open thunderbird I get a message saying " Sending of password for user did not succeed. Mail server mail.bigond.com responded. Authentication failed"
Thank you for your help
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.