We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Syncing problem

  • 4 отговора
  • 19 имат този проблем
  • 9 изгледи
  • Последен отговор от cor-el

maymo3
maymo3
more options

Hello,

I have recently lost my last laptop and I bought a new one. As I'm trying to sync my files from my account the syncing procedure requires that I entre a key in my previous laptop's firefox which I do not have. How can I sync my account to this new laptop.

Thanks

Hello, I have recently lost my last laptop and I bought a new one. As I'm trying to sync my files from my account the syncing procedure requires that I entre a key in my previous laptop's firefox which I do not have. How can I sync my account to this new laptop. Thanks

Всички отговори (4)

the-edmeister
the-edmeister
  • Moderator
more options

You need to use the Sync Key (aka Recovery Key) along with your account name and password, when you are unable to "pair".

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
maymo3
maymo3 Задаващият въпроса
more options

Thank you for the reply. however I want to sync my firefox's account so that all previous data such as tabs, add ons and search history will be synced to this computer. I have looked at the provided links however they all mention that either I should change the password to protect my information, but not how can I retrieve them.

Thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you only used sync on one computer and you haven't created a backup of the sync key or otherwise created a backup of your personal data like the signons.sqlite and key3.db files in the Firefox profile folder then your data on the Sync server can't be accessed and is lost.