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firefox sync - account not found on rebuilt computer

  • 2 replies
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  • Last reply by coldwinter

coldwinter
coldwinter
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Windows 7 (Version 6.1.7601 Service Pack 1 Build 7601) lost my profile--after recreating a profile, I am trying to get the Firefox (29.01) Sync working between the rebuilt system (desktop) and the existing system (laptop) . I have what should be a good Sync account (it seems in every way to be live on the laptop), yet the rebuilt desktop insists that the Sync account does not exist and one must be created. That is to say, when I choose "Already have an account" and use the credentials I have, which apparently work on my other (laptop) system, I get the message that the account does not exist and that I need to create a new account. I reset the password on the existing laptop account just in case my notes were wrong. The account still works on my laptop but does not on the rebuild. At this point, I have then (on the rebuild) tried to create the account again (I know, but what choice do I have?). This does create an account, which I did not expect, but it is, apparently, a new account though with the same account name as is working on the laptop. At this point, there is no option to pair a device on the newly recreated system (and sync account). (The existing, laptop system does prompt for a pairing code, but since I can't get any such from the recreated system, it's a dead end.) At this point, should I delete (both) my sync account and start over?

Windows 7 (Version 6.1.7601 Service Pack 1 Build 7601) lost my profile--after recreating a profile, I am trying to get the Firefox (29.01) Sync working between the rebuilt system (desktop) and the existing system (laptop) . I have what should be a good Sync account (it seems in every way to be live on the laptop), yet the rebuilt desktop insists that the Sync account does not exist and one must be created. That is to say, when I choose "Already have an account" and use the credentials I have, which apparently work on my other (laptop) system, I get the message that the account does not exist and that I need to create a new account. I reset the password on the existing laptop account just in case my notes were wrong. The account still works on my laptop but does not on the rebuild. At this point, I have then (on the rebuild) tried to create the account again (I know, but what choice do I have?). This does create an account, which I did not expect, but it is, apparently, a new account though with the same account name as is working on the laptop. At this point, there is no option to pair a device on the newly recreated system (and sync account). (The existing, laptop system does prompt for a pairing code, but since I can't get any such from the recreated system, it's a dead end.) At this point, should I delete (both) my sync account and start over?

Chosen solution

hello, firefox 29 has introduced a new sync system which isn't compatible with accounts set up in prior versions. please try unlinking your laptop from the old account and re-add it to sync with the credentials of the new account that you have created: Sync your Firefox bookmarks, history, passwords and more

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philipp
philipp
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Chosen Solution

hello, firefox 29 has introduced a new sync system which isn't compatible with accounts set up in prior versions. please try unlinking your laptop from the old account and re-add it to sync with the credentials of the new account that you have created: Sync your Firefox bookmarks, history, passwords and more

coldwinter
coldwinter Question owner
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Thanks! That was the problem. Both systems could access the new account without issue. Once I then selected "Tools/Sync Now" (which I did on the rebuilt system), I started to see the links coming in.