We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

A bunch of sent emails have disappeared

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by christ1

christinetoronto
christinetoronto
more options

A lot of my sent emails have disappeared. I have tried multiple troubleshoot several ways I found online but not working. here are some of the things I have tried: - check to make sure that "View -> Messages" and "View -> Threads" are both set to "All". - check antivirus - tried running Thunderbird in safe mode - checked other folders - tried 'repairing' sent folder

PLEASE help me. I run my business from this email and Need to recover these emails. Thank you, Christine

A lot of my sent emails have disappeared. I have tried multiple troubleshoot several ways I found online but not working. here are some of the things I have tried: - check to make sure that "View -> Messages" and "View -> Threads" are both set to "All". - check antivirus - tried running Thunderbird in safe mode - checked other folders - tried 'repairing' sent folder PLEASE help me. I run my business from this email and Need to recover these emails. Thank you, Christine

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

What is your account type, POP or IMAP?

Do you have a backup of your Thunderbird profile folder? Since you use the account for business, you really should have a backup.

Modified by christ1

christinetoronto
christinetoronto Question owner
more options

Hi I have a POP account. I am not sure what the difference is though?

I do not have a profile folder backup?

How does this all relate to retrieving my sent emails that have disappeared? Thanks, Christine

christ1
christ1
  • Top 25 Contributor
more options

I do not have a profile folder backup?

Why not?

Help (Alt-H) - Troubleshooting Information - Profile Folder - Open Folder

This should open your profile folder in Windows Explorer.

Navigate to the folder for your POP account. It should be underneath a folder 'Mail' in your profile.

Underneath the folder for your POP account there should be a file 'Sent'. What is the size of 'Sent'? Please provide a screenshot also. http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem