Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update- "connecting to server"

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

Hi, I am trying to update my firefox and every time I go to update it, a little window pops up that says it is connecting to the server. This message never goes away and it never fully connects. I have not been able to download the latest update.

Hi, I am trying to update my firefox and every time I go to update it, a little window pops up that says it is connecting to the server. This message never goes away and it never fully connects. I have not been able to download the latest update.

All Replies (2)

more options

Hi haleyg510,

Try downloading a fresh copy from here.

Let us know if that solves your problem.

Curtis

more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox.