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Can't open PDF attachments since upgrading to Acrobat Reader DC

  • 3 replies
  • 23 have this problem
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  • Last reply by jzelliott

jzelliott
jzelliott
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I was recently prompted to upgrade my Adobe Reader to the latest version: Adobe Reader DC. Since doing that I can no longer open PDF attachments to received emails. I wish I had not upgraded Adobe Reader - last time I did I also had problems and had to uninstall the update and re-install an earlier version.

Has anyone else had this problem?

I have attached a screen snip to illustrate what happens when I either double click on the attachment or right click and select "Open".

Many thanks, James.

I was recently prompted to upgrade my Adobe Reader to the latest version: Adobe Reader DC. Since doing that I can no longer open PDF attachments to received emails. I wish I had not upgraded Adobe Reader - last time I did I also had problems and had to uninstall the update and re-install an earlier version. Has anyone else had this problem? I have attached a screen snip to illustrate what happens when I either double click on the attachment or right click and select "Open". Many thanks, James.

Chosen solution

Check that Thunderbird knows the correct program to use. Tools > Options > Attachments > Incoming tab

Content type: Adobe Acrobat Document To the right will be the action - click on the action to see a drop down. See if there is a specific mention of using 'Adobe Reader DC'. I know 'use Adobe Reader' is used for versions prior to Adobe Reader DC.

click on 'Use Other' to see a more extensive list of options. If you still cannot locate, click on 'browse' then you can locate the specific adobe dc *.exe file and click on Open click on all 'OK' s.

Retest opening a pdf document.

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All Replies (3)

jzelliott
jzelliott Question owner
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The screen snip seems to have not uploaded, so here it is again ...

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

Check that Thunderbird knows the correct program to use. Tools > Options > Attachments > Incoming tab

Content type: Adobe Acrobat Document To the right will be the action - click on the action to see a drop down. See if there is a specific mention of using 'Adobe Reader DC'. I know 'use Adobe Reader' is used for versions prior to Adobe Reader DC.

click on 'Use Other' to see a more extensive list of options. If you still cannot locate, click on 'browse' then you can locate the specific adobe dc *.exe file and click on Open click on all 'OK' s.

Retest opening a pdf document.

jzelliott
jzelliott Question owner
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To all at Toad Hall

Thank you very much for the advice - it worked! ... and next time something like that happens after an upgrade I will know what to do.

Many thank, James.

PS: How do I mark this problem "Solved"?

Modified by jzelliott