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Display window is large but only shows about one inch of web page

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

MMTeam
MMTeam
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Firefox only shows part of the screen. I do get a vertical scroll bar but it is only about an inch high. Please see the picture file attached. I have tried to reset firefox but cannot see the buttons in the screen.

Firefox only shows part of the screen. I do get a vertical scroll bar but it is only about an inch high. Please see the picture file attached. I have tried to reset firefox but cannot see the buttons in the screen.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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The image you submitted didn't appear. Please try again.

See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window