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how to erase viruses on phone

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  • Last reply by Paul

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I was told to download this app to erase 3 virus so how do I erase them now that I've downloaded the app

I was told to download this app to erase 3 virus so how do I erase them now that I've downloaded the app

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Hi

If you have download Firefox for Android to your device to erase malware, you may have been given some incorrect guidance. Firefox for Android is a web browser, not an anti-malware tool.

If you have downloaded an anti-malware app from the Google Play Store, you will need to open the app and (typically) run a scan of your device for it to pick up any malware and provide guidance and tools on its removal.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

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Chosen Solution

Hi

If you have download Firefox for Android to your device to erase malware, you may have been given some incorrect guidance. Firefox for Android is a web browser, not an anti-malware tool.

If you have downloaded an anti-malware app from the Google Play Store, you will need to open the app and (typically) run a scan of your device for it to pick up any malware and provide guidance and tools on its removal.

I hope this helps, but if not, please come back here and we can look into a different solution for you.