Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After updating Vindovs, I come on your account, and favorites are not displayed. We need your help in the restoration of all of my bookmarks.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

After updating Vindovs, I come on your account, and favorites are not displayed. We need your help in the restoration of all of my bookmarks.

After updating Vindovs, I come on your account, and favorites are not displayed. We need your help in the restoration of all of my bookmarks.

All Replies (1)

more options

Do you have an "C:\Windows.old" folder?

If you have a "C:\Windows.old" folder with personal data from a previously installed Windows version then you can recover personal data from a previously used profile in this backup.

  • C:\Windows.old\Users\<user name>\AppData\Roaming\Mozilla\Firefox\Profiles

You can copy files like these to the current Firefox profile folder to recover specific data.

  • bookmarks and history: places.sqlite
  • bookmark backups: JSON backups in the bookmarkbackups folder
  • SQLite files like cookies.sqlite (cookies) and formhistory.sqlite (saved form data)
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other Site Preferences
  • sessionstore.js for open tabs and pinned tabs and tab groups

You can use this button to go to the current Firefox profile folder: