Firefox crashes. Won't launch at all.
Firefox was working for a year. Now the crash reporter appears when trying to start it, even with holding "shift" to start in safe mode. Crash ID: bp-0557e5a4-57c8-45f3-b017-811e92160601
Even after uninstall, deleted all Mozilla folders, removed any reference to Firefox in the registry, then a Firefox 52.3.0esr clean install on Windows XP SP3.
Chosen solution
hi, in case you're a user of malwarebytes please see https://forums.malwarebytes.com/topic/209334-install-3222018-and-firefox-5230-crashes/ and disable self-protection.
Read this answer in context 👍 1All Replies (4)
Crash Not Found We couldn't find the Crash ID you're after.
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
How long between starting Firefox and it crashing?
Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
I thank all who are trying to help, but FredMcD, you're trying to be funny, right? "In the address bar, type about:crashes<enter>" As I stated, there is no address bar. Firefox does not launch, start, run, display. Only the crash reporter window is displayed. I got the crash ID from the only file in the "...\Crash Reports\Submitted" folder. That was the total content of the file. I don't have access to the troubled computer all the time, but I will have Windows XP started in safe mode next to see if Firefox will launch. Chrome and Internet Explorer 8 both work, but IE8 is useless on most sites these days.
Chosen Solution
hi, in case you're a user of malwarebytes please see https://forums.malwarebytes.com/topic/209334-install-3222018-and-firefox-5230-crashes/ and disable self-protection.