We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Quantum 57.0 has deleted all my stored site passwords, how do I get them back?

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

more options

Running Windows 7 Home Premium version 6.1 service pack 1, following the automatic installation of Quantum 57.0, my normal bookmarked sites requiring logins no longer connect. A check of the 'saved passwords' show all my previously stored site logins and passwords have disappeared. How do I recover them?

Running Windows 7 Home Premium version 6.1 service pack 1, following the automatic installation of Quantum 57.0, my normal bookmarked sites requiring logins no longer connect. A check of the 'saved passwords' show all my previously stored site logins and passwords have disappeared. How do I recover them?

All Replies (3)

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


Were you using any password add-ons?

more options

Thank you for this but the horse has bolted, and site specific passwords have not been held separately, we trusted Firefox to remember them for us over many updates.

Where can I find the file which holds the information, or has the update deleted it completely?

more options