We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i can't access adobe flash and need to be able to use webcam

Hera27
Hera27
more options

I need to complete an online interview, and the website on with can't access my webcam or microphone. I have downloaded the latest version of firefox and the latest version of adobe flash. when i click on the icon with the three horizontal lines, then i click on add-ons, then i go to plug-ins, and the third listing says shockwave flash. at the top of "shockwave flash" it says in red "shockwave is known to be vulnerable and should be updated." and then next to it, it says "update now" and even though i have already updated it, i click on the link, and it takes me to a page that says "blocked add-ons" and it explains why it's been blocked but won't tell me how to unblock it. please help.

I need to complete an online interview, and the website on with can't access my webcam or microphone. I have downloaded the latest version of firefox and the latest version of adobe flash. when i click on the icon with the three horizontal lines, then i click on add-ons, then i go to plug-ins, and the third listing says shockwave flash. at the top of "shockwave flash" it says in red "shockwave is known to be vulnerable and should be updated." and then next to it, it says "update now" and even though i have already updated it, i click on the link, and it takes me to a page that says "blocked add-ons" and it explains why it's been blocked but won't tell me how to unblock it. please help.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Your Firefox reported having version 11, which is quite ancient now. Could you:

  • Open the about:plugins page by typing or pasting about:plugins into the address bar and pressing Enter
  • Find the ancient Flash plugin, and the full path to the file on disk should be listed.
  • Find and delete the file.
  • Then if you do not also see Flash 28 on the about:plugins page, check here:

C:\Windows\System32\Macromed\Flash => NPSWF64_28_0_0_137.dll

Do you have the file?