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why getting "This video format is not supported" error message while trying to play mp4 files?

  • 6 replies
  • 1 has this problem
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  • Last reply by James

Knazem
Knazem
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I am using the latest version of firefox. with default settings. having issue with mp4 videos which sent to me by email or shared on google drive. I can not play those mp4 files. the error message is : "This video format is not supported" and a black screen.

please help.

thanks

I am using the latest version of firefox. with default settings. having issue with mp4 videos which sent to me by email or shared on google drive. I can not play those mp4 files. the error message is : "This video format is not supported" and a black screen. please help. thanks

All Replies (6)

FredMcD
FredMcD
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Let's start with this;

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
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Please provide public link(s) (no password) that we can check out. No Personal Information Please !

Knazem
Knazem Question owner
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thanks for reply

here is a sample file: https://drive.google.com/file/d/0B1Al9WSVFF1XZGVFaEJPeU5DRElpbkFMcWtBMUNmaXRYcnNN/view?usp=sharing

FredMcD
FredMcD
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Wow. A motorcycle that drives itself.

I trust you updated your flash. Is there still a problem?

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Knazem
Knazem Question owner
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first of all I tried on different computers, same result. graphic driver is updated as you said. flash player is updated. and also tried in same mode, to no success! So you watched the video meaning that it works for you. Does this problem have a relation with version of operating system? the machines I used, both have win 10.

James
James
  • Moderator
  • Top 10 Contributor
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The video is HTML5 and not using Flash Player Plugin.

You can see what your system supports at https://www.youtube.com/html5 as all check marks should be blue.

If you have a N or KN edition of Windows that you may not have the media feature packs which provides the necessary codecs.

https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows