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Cannot load Thunderbird

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

Carolyn
Carolyn
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Thunderbird will NOT load after I downloaded. I have not been able to use it in several years so I uninstalled it WAY back then. I thought I'd give it another try but NOTHING has changed. The error comes up - "Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window." Well there IS no old Thunderbird on my computer! What do I do? I'd really like to use it once again but it just won't work! Please help. Thanks

Thunderbird will NOT load after I downloaded. I have not been able to use it in several years so I uninstalled it WAY back then. I thought I'd give it another try but NOTHING has changed. The error comes up - "Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window." Well there IS no old Thunderbird on my computer! What do I do? I'd really like to use it once again but it just won't work! Please help. Thanks

All Replies (3)

Stans
Stans
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Thunderbird is still running, just not visible. Open Task Manager and end any instance of Thunderbird that is still running, then go to C:\Program Files and/or C:\Program Files (x86) and delete the Mozilla Thunderbird folder from those two locations. Download Tbird from thunderbird.net and NOWHERE else.

Carolyn
Carolyn Question owner
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So sorry, Stans ... Did EXACTLY what you suggested and it is STILL doing the same error. Thanks anyway.

sfhowes
sfhowes
  • Top 10 Contributor
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Open the profile folder, usually located here:

C:\Users\username\AppData\Roaming\Thunderbird\Profiles\8characters.default (hidden folder by default in Explorer)

and see if there is a parent.lock file. If so, delete it and see if TB starts properly.

http://kb.mozillazine.org/Profile_in_use#Remove_the_profile_lock_file