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Thunderbird receives email into wrong inbox

  • 3 replies
  • 2 have this problem
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  • Last reply by Justin

rpatchet
rpatchet
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I use Thunderbird with 4 email accounts. All use IMAP. I have three usernames, let us use name1 and name2 and name3, and 3 providers, let us use prov1 and prov2 and prov3. My email accounts, therefore, are name1@prov1.com, name2@prov1.com, name1@prov2.com, and name3@prov3.com. Provider 3 is hosted at gmail.com. Accounts name1@prov1.com, name2@prov1.com, and name1@prov2.com all work as expected. Each of these accounts sends and copies outbound mail to their respective sent folder and receives inbound mail to their respective inbox. While name3@prov3.com sends and copies outbound mail to its sent folder, inbound mail is inexplicably directed to the inbox of name1@prov1.com! Mail does not even briefly flicker in Gmail. I can manually move an email to the proper account in Thunderbird but that is incomplete. The mail disappears from the account in Thunderbird but the IMAP server at prov1 retains a copy that no longer replicates to Thunderbird. The mail, when moved in Thunderbird to the correct account, places the mail in the correct account in Thunderbird and places the mail on the IMAP server of Gmail. How do I get Thunderbird to receive mail for name3@prov3.com in the correct inbox?

I use Thunderbird with 4 email accounts. All use IMAP. I have three usernames, let us use name1 and name2 and name3, and 3 providers, let us use prov1 and prov2 and prov3. My email accounts, therefore, are name1@prov1.com, name2@prov1.com, name1@prov2.com, and name3@prov3.com. Provider 3 is hosted at gmail.com. Accounts name1@prov1.com, name2@prov1.com, and name1@prov2.com all work as expected. Each of these accounts sends and copies outbound mail to their respective sent folder and receives inbound mail to their respective inbox. While name3@prov3.com sends and copies outbound mail to its sent folder, inbound mail is inexplicably directed to the inbox of name1@prov1.com! Mail does not even briefly flicker in Gmail. I can manually move an email to the proper account in Thunderbird but that is incomplete. The mail disappears from the account in Thunderbird but the IMAP server at prov1 retains a copy that no longer replicates to Thunderbird. The mail, when moved in Thunderbird to the correct account, places the mail in the correct account in Thunderbird and places the mail on the IMAP server of Gmail. How do I get Thunderbird to receive mail for name3@prov3.com in the correct inbox?

All Replies (3)

Matt
Matt
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have you by any chance set the account at prov3 to collect mail from gmail or vise versa? This is on the respective web sites not in Thunderbird. Everyone I have encountered with you type of issue has set it up on preferences on the web and really only see the results in Thunderbird.

rpatchet
rpatchet Question owner
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I enabled IMAP on Gmail for prov3 as directed by Google's instructions for Thunderbird. Thunderbird correctly sends and receives emails with prov3 via Gmail. However, when Thunderbird receives email from prov3, Thunderbird insists on moving the mail message to the inbox of name1@prov1.com instead of the inbox of name3@prov3.com in Thunderbird. Thunderbird communicates correctly with Gmail. When it moves the received mail to the wrong inbox, the mail disappears from the web-based Gmail inbox (as expected). If I manually move the received email back to the correct inbox in Thunderbird, it reappears in the web-based Gmail inbox (again, as expected). As an aside and probably unrelated, I set up the account for prov3 three times. The first time I did not realize I needed to tell Thunderbird to use OAUTH. Thinking I had erred somewhere in the setup that I could not detect, I deleted the account and started over. When Thunderbird still could not log in I realized that something else was wrong and I switched to OAuth2, which solved the problem. Now, just to be sure, I even removed the account again and set it up a third time and it still sends messages to the wrong inbox.

Justin
Justin
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I have this problem too and it is very frustrating! I have a personal gmail account and a gsuite account through an organization I work for. When I send out an email using my gsuite account, I get replies to my personal gmail account as though I'd sent it from that account. The accounts are set up with their own identities so why the crossover?