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accidental reset

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  • 1 has this problem
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  • Last reply by Paul

Falco
Falco
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I have accidentally reset my firefox account password and lost all my data because of it. Is there a way to revert it to some backup, please?

Are the passwords still saved locally on my other devices? I am not home right now and can't check. If so and all i have to do is sync from them then all is well.

Why can't I find a support mail address anywhere?

I have accidentally reset my firefox account password and lost all my data because of it. Is there a way to revert it to some backup, please? Are the passwords still saved locally on my other devices? I am not home right now and can't check. If so and all i have to do is sync from them then all is well. Why can't I find a support mail address anywhere?

Modified by Falco

Chosen solution

Hi

We do not provide support through email, but can help through these forums.

Firefox Sync is designed to help transfer data between devices, it is not an online storage medium. If you sign out of you Firefox Account in Firefox for Android, manually sync the other device where you have that data, wait a short while and then sign into your Firefox Account, the data should appear there.

I hope that this helps.

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All Replies (1)

Paul
Paul
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  • Moderator
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Chosen Solution

Hi

We do not provide support through email, but can help through these forums.

Firefox Sync is designed to help transfer data between devices, it is not an online storage medium. If you sign out of you Firefox Account in Firefox for Android, manually sync the other device where you have that data, wait a short while and then sign into your Firefox Account, the data should appear there.

I hope that this helps.