Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

emails disappeared from inbox

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by christ1

rockymum
rockymum
more options

I have no idea what I've done this morning. All the read and unread emails in my inbox have disappeared. I thought I'd accidentally sent them to trash so I restored trash to inbox but that was not the fix. I used the 'repair folder' and saw it was counting thousands of emails but once finished it reverted to just the most recent 20 or so plus the restored trash. Please give me other options to recover my emails

I have no idea what I've done this morning. All the read and unread emails in my inbox have disappeared. I thought I'd accidentally sent them to trash so I restored trash to inbox but that was not the fix. I used the 'repair folder' and saw it was counting thousands of emails but once finished it reverted to just the most recent 20 or so plus the restored trash. Please give me other options to recover my emails

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Do you have a backup?

rockymum
rockymum Question owner
more options

unfortunately I don't

lbccpa
lbccpa
more options

I began having this same issue on March 19. I noticed my inbox and sent folders did not have anything in them, However subset of the inbox did. I logged into my server webmail and emails were there. I have contacted isp and they say its a know ttbird issue, could not help me. I hired a tech guy who could not solve.

I have uninstalled and reinstalled 

I have deleted profiles.
 I did change one thing in the config editor   mail.imap.expunge_after_delete  to TRUE

I deleted all trash on my webmail. this got me the send box mail back. but still no inbox messages I can send mail

Here is exact message pop up

CUrrent operation on inbox did not succeed. Mail server at xxxxxx@xxx.xxx responded EXPUNGE failed

AT this point I dont even know what expunge is. any help appreciated. I feel like i am left to myself to fix. 

 a tbird user for some 20 years now.
christ1
christ1
  • Top 25 Contributor
more options

lbccpa,

please start a new topic for your problem. https://support.mozilla.org/questions/new