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Can’t log in to the server

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

sarahworsfold50
sarahworsfold50
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Cannot log in to server not receiving emails etc cannot accept password

Cannot log in to server not receiving emails etc cannot accept password

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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In order for us to better investigate this issue, we'll need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following questions:

  • Does Thunderbird work in Safe Mode?
  • Do you use anti-virus, VPN or firewall software? What is the supplier and version of each?
  • What is the exact error message?