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Send Message Error

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by sfhowes

stephen_wilks
stephen_wilks
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I can receive E-Mails using thunderbird as a client but no send them. If I use the Microsoft web portal I can send and receive E-Mail messages.

When I send an email using any Microsoft E-Mail account I just receive the following message in a window. The Window is labeled as "Send Message Error". The message that I receive is;

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again.

I have tried the following: Changing client account settings, update software, searched the knowledge base, deleted the accounts and recreated them, removed all thundebird software and reinstalling.

What has caused this and how can I get the client the work again.

I can receive E-Mails using thunderbird as a client but no send them. If I use the Microsoft web portal I can send and receive E-Mail messages. When I send an email using any Microsoft E-Mail account I just receive the following message in a window. The Window is labeled as "Send Message Error". The message that I receive is; Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again. I have tried the following: Changing client account settings, update software, searched the knowledge base, deleted the accounts and recreated them, removed all thundebird software and reinstalling. What has caused this and how can I get the client the work again.

Chosen solution

Run Windows in safe mode and see if the problem remains.

Confirm that you have smtp.office365.com on 587, STARTTLS, normal password, User Name = email address.

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All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Timeouts can be caused by antivirus apps scanning outgoing mail. Avast/AVG with the Mail Shield are known culprits. What's the AV and its mail settings?

stephen_wilks
stephen_wilks Question owner
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No. Its not the Antivirus. I just get this. Funny thing is other software that uses my E-Mail account do not work either.

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Run Windows in safe mode and see if the problem remains.

Confirm that you have smtp.office365.com on 587, STARTTLS, normal password, User Name = email address.