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I cannot stop two step verification only on Firefox

  • 1 reply
  • 0 have this problem
  • 16 views
  • Last reply by Terry

flash913
flash913
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Hi,

When I try to sign on to my bank, PNC, I always get annoying two step verification. The problem is with Firefox. When I use troubleshoot, this does not happen. When I use Chrome it does not happen. It does not happen on mobile. Help!

Thank You, Leslie

Hi, When I try to sign on to my bank, PNC, I always get annoying two step verification. The problem is with Firefox. When I use troubleshoot, this does not happen. When I use Chrome it does not happen. It does not happen on mobile. Help! Thank You, Leslie

All Replies (1)

Terry
Terry
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Hi. The first link is about why a problem does not occur in troubleshoot mode.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_the-problem-does-not-happen-in-troubleshoot-mode

Hopefully the issue can be fixed but you could also look at this article.

https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication