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Firefox Crashes 100% of the time when trying to open a file

  • 2 replies
  • 0 have this problem
  • 39 views
  • Last reply by zeroknight

deanfmail
deanfmail
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Firefox keeps crashing whenever i open a file (i.e. Cpanel) etc. I can open web links etc fine.

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000

Not having this problem in either Edge or Chrome.

Was working fine for months until today.

Have tried new profile and refreshing windows / rebooting etc - no joy.

Any ideas?

Cheers, Dean.

Firefox keeps crashing whenever i open a file (i.e. Cpanel) etc. I can open web links etc fine. Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000 Not having this problem in either Edge or Chrome. Was working fine for months until today. Have tried new profile and refreshing windows / rebooting etc - no joy. Any ideas? Cheers, Dean.

All Replies (2)

deanfmail
deanfmail Question owner
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So it's whenever it's trying to open a file locally for uploading etc from within Firefox.

Not got the problem in Edge or Chrome.

Really annoying!

zeroknight
zeroknight
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Does it crash before or after the file dialog appears?

Do you happen to use the Windows On-Screen Keyboard (OSK)?

Go to about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.