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Firefox hangs up when I'm on the census records from ancestry.com

AnonymousUser
AnonymousUser
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Firefox hangs up when I'm on Ancestry.com and go to a census record. When I try to scroll down or up the census record the page hangs up. My operating systems is windows XP and Norton is my anti-virus software. I have given ancestry.com as a trusted site in firefox. Someone sent in a solution, but it was for Windows 7. They switched to Norton from McAfee. I already have Norton

URL of affected sites

http://ancestry.com

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.1; AOLBuild 4334.5009; Windows NT 5.1; Trident/4.0; FunWebProducts; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTB5.6)

Firefox hangs up when I'm on Ancestry.com and go to a census record. When I try to scroll down or up the census record the page hangs up. My operating systems is windows XP and Norton is my anti-virus software. I have given ancestry.com as a trusted site in firefox. Someone sent in a solution, but it was for Windows 7. They switched to Norton from McAfee. I already have Norton == URL of affected sites == http://ancestry.com == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.1; AOLBuild 4334.5009; Windows NT 5.1; Trident/4.0; FunWebProducts; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTB5.6)

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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Do you have that problem when running in the Firefox SafeMode? http://support.mozilla.com/en-US/kb/Safe+Mode Don't select anything right now, just use "Continue in SafeMode."

If not, see this: http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...