Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do I get rid of Shopper Reports popup

  • 3 replies
  • 273 have this problem
  • 9 views
  • Last reply by justalexp

more options

The is a recent change in my Firefox experience. Every time I click search or move within search this highly irritating "shopper reports" column opens on the left side of my screen. I have to close it EVERY TIME. I DO NOT WANT THIS FEATURE; HOW DO I MAKE IT GO AWAY??? If I am stuck with it, I WILL choose another browser, although I prefer to stay with Firefox. I have loved Firefox until now.

The is a recent change in my Firefox experience. Every time I click search or move within search this highly irritating "shopper reports" column opens on the left side of my screen. I have to close it EVERY TIME. I DO NOT WANT THIS FEATURE; HOW DO I MAKE IT GO AWAY??? If I am stuck with it, I WILL choose another browser, although I prefer to stay with Firefox. I have loved Firefox until now.

All Replies (3)

more options

This is a form of malware that probably got installed when you installed another application or toolbar. Try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:

You can also check for an add-on/toolbar that may be causing this by using the procedure in the troubleshooting extensions and themes article. Some toolbars can be installed by plugins, so also follow the instructions in the troubleshooting plugins article.

more options

Had this problem too. You need to uninstall the software from Shopper Reports via Control Panel/Controls and Features/Shopper Reports (at least on Vista). This permanently gets rid of the annoying popup and also two buttons on your toolbar that indicate "Compare product prices" and "Compare travel rates".

more options

go to add on by cntrl shift a and disable it . you can only disable it for some reason. then go to %appdata% and delete the sr folder then go to my computer and go to local disk (C:) if you have it and delelte the sr foler in there. also scan ur comp with anti malware stuff and antiviruse. maybe that will help.