We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 5 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

tonymacd
tonymacd
more options

Firefox crashes as soon as I attempt to open it. Crash reporter appears. I have uninstalled and re-installed the program bu there is no difference

Firefox crashes as soon as I attempt to open it. Crash reporter appears. I have uninstalled and re-installed the program bu there is no difference

Chosen solution

Thanks for this. I stppoed Rapport and could start Fire fox. Have insatlled latest Firefox and newest Rapport sand the problem is solved .

Thanks Again

Read this answer in context 👍 0

All Replies (5)

finitarry
finitarry
more options

https://support.mozilla.org/en-US/kb/Firefox%20crashes

tonymacd
tonymacd Question owner
more options

finitarry . Thanks for reply. The crash still happens in safe mode. I have tried a new profile and the result is the same. I am currently checking disc. My security software ESET is not listed to suggest a fix.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Looks like a problem with Trusteer Rapport (RapportTanzan11.DLL)

See:

You can try to stop Trusteer Rapport if installing the latest version doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

tonymacd
tonymacd Question owner
more options

Chosen Solution

Thanks for this. I stppoed Rapport and could start Fire fox. Have insatlled latest Firefox and newest Rapport sand the problem is solved .

Thanks Again

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome