Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 12 freezes when system volume is above 50%.

  • 4 replies
  • 10 have this problem
  • 3 views
  • Last reply by cor-el

more options

I'm using firefox 12, and when i watch a youtube video, or if i play music with any player, firefox hangs if the system volume is 50% or more. It hangs for 2-3 seconds, then comes back, then hangs again. I'm on a hp laptop with 8 gb of ram, intel i7 and idt high definition soundcard.

I'm using firefox 12, and when i watch a youtube video, or if i play music with any player, firefox hangs if the system volume is 50% or more. It hangs for 2-3 seconds, then comes back, then hangs again. I'm on a hp laptop with 8 gb of ram, intel i7 and idt high definition soundcard.

All Replies (4)

more options

hello, to further diagnose the issue, can you please test if the hangs are also occuring when you are running firefox in safemode? Diagnose Firefox issues using Troubleshoot Mode

more options

yes it hangs even in safe mode.

more options

ok, this may be the strangest bug i ever heard of. i would try to download the latest drivers for your soundcard & graphics hardware, uninstall abobe flash with the uninstaller they provide and reinstall it from http://get.adobe.com/flashplayer/. another thing would be to try disabling all plugins in firefox > addons > plugins for testing purposes and see if this does make any difference.

in case this does not solve the issue it would also be interesting to know what is going on in the windows task manager (ctrl+shift+esc) while firefox is hanging - is firefox.exe or any other process is spiking to 100% cpu usage or is there an exceptional amount of memory occupied?

more options

Which security software (firewall, anti-virus) do you have?

Does it also happen if you boot Windows in Safe mode with network support by pressing F8 on the boot screen?