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Any website or clicked link automatically opens mytoolsapp.info website, after a few seconds

  • 2 replies
  • 33 have this problem
  • 1 view
  • Last reply by MMadureira

MMadureira
MMadureira
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Since this afternoon, anytime I'm entering a new website, Firefox automatically loads a new website on that same tab (mytoolsapp.info website). Therefore, I'm unable to open whatever website or link I try, unless I click the cross (usually "refresh button") at the end of the address bar, in the few seconds timeframe before the new website starts loading. However, I tried google.com homepage and mozilla.org homepage, and no-reload issue happened. Nonetheless, Google "maintains" normal only before doing any search, furthermore, when I was registering my username on this support webpage, the problem appeared again. I already deleted all cookies and ran Ccleaner, but the problem remains. If usefull, the "reloaded-new" website has http://onlinefwd.com as beginning address.

What's happening and what can I do?

Since this afternoon, anytime I'm entering a new website, Firefox automatically loads a new website on that same tab (mytoolsapp.info website). Therefore, I'm unable to open whatever website or link I try, unless I click the cross (usually "refresh button") at the end of the address bar, in the few seconds timeframe before the new website starts loading. However, I tried google.com homepage and mozilla.org homepage, and no-reload issue happened. Nonetheless, Google "maintains" normal only before doing any search, furthermore, when I was registering my username on this support webpage, the problem appeared again. I already deleted all cookies and ran Ccleaner, but the problem remains. If usefull, the "reloaded-new" website has http://onlinefwd.com as beginning address. What's happening and what can I do?

All Replies (2)

philipp
philipp
  • Moderator
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hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

you might also want to try to reset firefox.

MMadureira
MMadureira Question owner
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C'mon...was it just that easy?! (Well, I guess I must thank God and madperson for the ease) I looked into my extensions, and there was one called "My Tools Extension" (or "My Tools App extension", don't remember well...but, whatever). I've just removed it, and so far so good...no website reloads the annoying one.

Thank you very much, madperson ;)