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Default pdf Viewer does not work correctly

  • 3 replies
  • 16 have this problem
  • 4 views
  • Last reply by cor-el

gordenmack
gordenmack
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On this pdf, page 1 will not display, but displays fine in IE and Chrome. If you download the pdf, it displays just fine. So the issue is definitely FireFox, here is the url:

http://www.powergatellc.com/pdfs/SNP-G12.pdf

On this pdf, the Firefox has added grey boxes around the images. These boxes do not appear in IE or Chrome or when you download the file, here is the url:

http://www.powergatellc.com/pdfs/SNP-G20.pdf

Problems these are all throughout my client's website with a library of over 700 pdfs. This is causing major issues. Please tell me you are aware of these issues and already working on a fix, otherwise, I will have no choice but to put a disclaimer on the website to not use FireFox, which would look bad to the client and FireFox.

Please advise as soon as you can.

Gorden

We are seeing thiss isue on Windows 7 PC's running current revs of FireFox.

On this pdf, page 1 will not display, but displays fine in IE and Chrome. If you download the pdf, it displays just fine. So the issue is definitely FireFox, here is the url: http://www.powergatellc.com/pdfs/SNP-G12.pdf On this pdf, the Firefox has added grey boxes around the images. These boxes do not appear in IE or Chrome or when you download the file, here is the url: http://www.powergatellc.com/pdfs/SNP-G20.pdf Problems these are all throughout my client's website with a library of over 700 pdfs. This is causing major issues. Please tell me you are aware of these issues and already working on a fix, otherwise, I will have no choice but to put a disclaimer on the website to not use FireFox, which would look bad to the client and FireFox. Please advise as soon as you can. Gorden We are seeing thiss isue on Windows 7 PC's running current revs of FireFox.

All Replies (3)

John99
John99
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I have not looked at those pages yet, but there are known issues with the new built-in pdf viewer.

FoxMoriarty
FoxMoriarty
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We have this problem as well. Unfortunately after years of only supporting IE and finally rewriting our site to be standards compliant we are going to have to force users back to IE because of this issue. It's not feasible for us to walk users through changing the default viewer. The default should stay Adobe (if installed) until a more robust native version is available. I understand you want to promote free and open tools but if they don't work, it's just not good enough.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The integrated PDF Viewer only works for files send as MIME type "application/pdf".

For now you can try this workaround and make use of Bug 738967.
Using an embed tag seems Firefox making to use the Abode Reader plugin in Firefox and an object tag defaults to the build-in PDF Viewer if enabled.