Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox opens some University eJournals contents list but for others crashes

mehrishi
mehrishi
more options

With iMAC I have been using Firefox very well to access University eJournals, eResources, but suddenly despite all updates ok, disk utility based repair all ok, with privileges of the University resources, some jouranls sites- list of contents, click download works, but with some, such as the BMJ, on clicking the name of the J that should open the list of contents for downloading pdfs, it crashes with the following message.

Error message: The connection was interrupted

The connection to libsta28.lib.cam.ac.uk:2416 was interrupted while the page was loading. 

  The site could be temporarily unavailable or too busy. Try again in a few moments.
  If you are unable to load any pages, check your computer's network connection.
  If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Resetting several times did not solve this problem. Hope that some one can help please? Many thanks.

With iMAC I have been using Firefox very well to access University eJournals, eResources, but suddenly despite all updates ok, disk utility based repair all ok, with privileges of the University resources, some jouranls sites- list of contents, click download works, but with some, such as the BMJ, on clicking the name of the J that should open the list of contents for downloading pdfs, it crashes with the following message. Error message: The connection was interrupted The connection to libsta28.lib.cam.ac.uk:2416 was interrupted while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. Resetting several times did not solve this problem. Hope that some one can help please? Many thanks.

All Replies (4)

iamjayakumars
iamjayakumars
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

iamjayakumars
iamjayakumars
more options

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

Profile Backup and Restore

mehrishi
mehrishi Question owner
more options

Clicking on the web address given above, I was unable to create one- no filling option were available to "click" "next".

Since the problem is 'almost' newly cropped up and it is unreliable with some sites, I ma not sure what is going on- I am no computer wizard!

iamjayakumars
iamjayakumars
more options

Open Terminal, Copy and paste the following command in terminal and Enter(Return key)

  • /Applications/Firefox.app/Contents/MacOS/firefox-bin -p

Now the Menu pop-up to create a profile, don't delete the old profile. just create a new one.

Check here for more info